FAQs
Explain how customers can leave reviews and any guidelines or moderation processes in place.
Inform customers about bulk purchasing options or wholesale discounts if applicable.
Specify any age restrictions, legal requirements, or shipping limitations for specific products.
Offer steps to resolve common issues such as damaged items, missing packages, or incorrect orders.
Walk customers through the account creation process and any benefits of having an account.
If applicable, provide details about any brick-and-mortar locations, including addresses, hours, and services available.
Clarify procedures for changing or canceling orders, including deadlines and any associated fees.
Explain any current discounts, promotions, loyalty programs, or referral rewards available.
Provide contact options such as email, phone, live chat, or a contact form, along with typical response times.
Detail any options for gift wrapping, personalized notes, and associated costs or availability.
Assure customers about the security measures in place for their personal and payment information.
Outline your policies
for returns, exchanges, refunds, and any conditions such as restocking fees or time limits.
Describe how customers can track their orders, including any tracking numbers or links provided.
Explain shipping carriers used, shipping times, costs, and any international shipping policies.
Provide details on credit/debit cards, PayPal, Stripe, etc., that you accept.
